Refund policy
RETURNS AND REFUNDS POLICY
You have 14 calendar days from the date you receive your order to notify us that you wish to return it.
To exercise your right of return, you must first contact us at garriga@bravarent.com, stating your name, order number and the item you wish to return. We will provide you with instructions and the address to which it must be sent.
The item must be returned in the same condition in which you received it, without damage or signs of use other than those necessary to check its characteristics, with its labels and, whenever possible, in its original packaging. You must also keep the receipt or proof of purchase.
The direct costs of returning the item shall be borne by the customer when the return is due to a change of mind, an incorrectly selected size or colour, or any other reason not attributable to the product.
Do not send any item without contacting us first, as the return address may vary depending on where the order was fulfilled.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon receipt and contact us as soon as possible if the item is defective or damaged, if the print is incorrect, or if you have received an item different from the one ordered.
To enable us to assess the problem, you must send us the order number and clear photographs of the item. Once it has been confirmed that the error occurred during manufacturing or fulfilment, we will arrange a replacement or the appropriate refund at no cost to you.
EXCEPTIONS
Returns will not be accepted for items that have been used, washed or damaged after receipt, unless they have a manufacturing defect.
Products expressly personalised with information or characteristics individually specified by the customer cannot be returned when the statutory exception to the right of withdrawal applies.
Items purchased at a discount or as part of a special offer have the same return rights as items sold at the regular price.
EXCHANGES
If you require a different size or colour because you selected the wrong option, you must request the return of the original item and place a new order. You will be responsible for the return costs and the shipping costs of the new order.
RIGHT OF WITHDRAWAL IN THE EUROPEAN UNION
If the order is delivered within the European Union, you have 14 calendar days from the date of receipt to withdraw from the purchase without giving a reason.
After notifying us of your decision, you must return the item within the applicable statutory period. You will be responsible for the direct return costs unless the product is defective, damaged or incorrect.
REFUNDS
We will notify you once we have received and inspected your return. If it meets the stated conditions, we will issue the refund using the same payment method used for the purchase.
The refund will include the price of the item and, when legally required, the cost of the initial standard delivery. Any additional costs resulting from choosing a more expensive delivery method than the standard delivery offered will not be refunded.
We may withhold the refund until we have received the item or until you provide proof that it has been returned.
Once the refund has been issued, your bank or card issuer may require a few additional days to process it and show it in your account.
If more than 15 business days have passed since we confirmed approval of your refund and you have still not received it, please contact us at garriga@bravarent.com.
CONTACT
For any questions concerning returns, exchanges or refunds, please email us at: