Shipping policy
SHIPPING POLICY
ORDER PREPARATION
Our products are prepared especially for you after each order is received. The preparation time is separate from the shipping time.
Once your order has been prepared and shipped, you will receive a confirmation email. If tracking is available for the selected shipping method, the email will include the corresponding tracking link.
DELIVERY TIMES
The estimated delivery time and shipping cost will be displayed during checkout before payment is made.
The stated delivery times are estimates and may vary depending on the destination, shipping carrier, periods of high demand, public holidays, customs procedures or circumstances beyond our control.
SHIPPING COSTS
Shipping costs are calculated during checkout according to the destination, the number of items and the available shipping method.
International shipments may be subject to taxes, customs duties or import charges imposed by the destination country. When these amounts are not included in the order, they must be paid by the recipient.
DELIVERY ADDRESS
The customer is responsible for checking that the recipient’s name and delivery address are correct before confirming the order.
If you notice an error, please contact us immediately at [garriga@bravarent.com](mailto:garriga@bravarent.com). We cannot guarantee that the address can be changed once the order has begun to be prepared.
If an order cannot be delivered because the address is incorrect or incomplete, or because the parcel was not collected, the customer will be responsible for the cost of reshipping it.
SPLIT ORDERS
In some cases, items from the same order may be prepared or shipped from different fulfilment centres. If this happens, you may receive your order in several parcels and on different dates, without this necessarily resulting in any additional cost.
DELAYED OR UNDELIVERED ORDERS
If your order significantly exceeds the estimated delivery time, please contact us at [garriga@bravarent.com](mailto:garriga@bravarent.com), stating your name and order number, so that we can check its status.
If the carrier indicates that the parcel has been delivered but you have not received it, first check the delivery address provided, ask other members of your household or your neighbours, and contact the carrier. If you are still unable to locate it, please notify us so that we can review the case.
DAMAGED OR INCORRECT PRODUCTS
If you receive a damaged, defective or incorrect item, please contact us as soon as possible and send us your order number together with clear photographs of the product and its packaging. We will investigate the issue and arrange the appropriate solution.
CONTACT
For any questions regarding the shipment of your order, please email us at:
[garriga@bravarent.com](mailto:garriga@bravarent.com)